Senior Technical Support Specialist
Job Summary
Providing expert technical support, the full-time Senior Technical Support Specialist will assist customers with product knowledge, manage case escalations, and ensure a high-quality customer experience in a remote work environment.
Key responsibilities
- Obtain and retain extensive knowledge of Granicus products to assist customers effectively
- Monitor and manage customer request tickets to meet Service Level Agreements (SLAs)
- Collaborate with team members and leadership to handle case escalations and support daily operations
Required qualifications
- Experience in a technical support or customer service role
- Strong troubleshooting skills for software issues based on customer product use
- Ability to work collaboratively in a remote team environment
- Commitment to maintaining information security and data privacy standards
- Willingness to participate in ongoing training and development of product knowledge
Complete Job Description
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