Senior Technical Support Specialist
Job Summary
Serving as a senior escalation point for complex customer tickets, the full-time Senior Technical Support Specialist will provide advanced technical support for Routeware's core platforms, focusing on database investigation, SQL report development, and fleet hardware troubleshooting in a remote setting.
Key responsibilities
- Serve as senior escalation point for complex customer tickets involving data integrity issues across RCC and SmartCities
- Write and maintain SQL queries/reports on SQL Server and MySQL, adhering to each platform's query conventions
- Troubleshoot fleet hardware, including Howen MDVR/DVR units, Android tablets, and RFID readers
Required qualifications
- Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging
- Experience investigating data integrity issues in a production, customer-facing system
- Comfort troubleshooting in-vehicle hardware/software integrations
- Ticketing system experience (Jira or similar)
- Strong root-cause analysis and clear technical communication
Complete Job Description
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