Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support Specialist who will provide second level technical support for customer software applications, including proprietary software, email and website support for Level 5 Clients using the Ignite platform.

Key Responsibilities:

• Receive and resolve customer issues and requests via email, phone, and live chat in a timely and accurate manner
• Initiate, update, track, and close tickets through work order system
• Recognize, document, and alert the supervisor of trends in customer calls and issues

Required Qualifications:

• Associate degree in computer science or related field
• Minimum of 3 years computer and software service experience in a fast-paced business environment
• Minimum of 2-3 years supporting customer applications via phone in a technical help desk environment
• Advanced understanding of DNS records and domain names
• Advanced understanding of Windows folder and registry structure