Senior Technical Writer

Job Summary

A company is looking for a Senior Technical Writer, GenAI.

Key Responsibilities

• Design, write, and publish customer-facing help and support content
• Create and maintain employee knowledge base articles detailing policies and procedures
• Develop and manage a library of responses for common customer inquiries

Required Qualifications

• 5+ years of experience in technical writing and content management in a software environment
• Experience creating customer help and support content
• Experience developing and managing a content taxonomy
• Experience working within collaborative, cross-functional product teams
• Proven ability to prioritize work and manage stakeholder expectations