Senior Technician, Voice Routing
Job Summary
Diagnosing and resolving complex technical issues across the national network, the full-time Senior Technician, Voice Routing will perform advanced troubleshooting, collaborate with engineers and partners, and ensure compliance with industry standards while working remotely.
Key responsibilities:
- Perform advanced troubleshooting and data analysis to resolve technical issues and trouble tickets nationwide
- Utilize multiple software systems to investigate and address complex repair and security-related issues
- Collaborate with engineers and business partners to identify root causes and improve troubleshooting processes
Required qualifications:
- Experience with tools and software such as Sprinkler, Remedy TTS, and Service Now
- Experience using a ticketing system
- Analytical mindset and technical aptitude
- Ability to work independently and be a self-starter
- High School Diploma or GED required
Complete Job Description
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