Senior Technology Support Specialist
Job Summary
Supporting a high-impact tech team remotely, the full-time Senior Technology Support Specialist will manage ERP systems, oversee the order-to-cash process, and serve as the first line of defense for IT support and cybersecurity.
Key responsibilities:
- Support and maintain ERP and enterprise systems, troubleshooting Level 1 issues
- Manage the order-to-cash process and coordinate system updates with vendors
- Lead technology onboarding for new hires and document processes and systems
Required qualifications:
- 2-3 years of experience in technology support or a similar role in a fast-growing company
- Strong technical aptitude with the ability to troubleshoot complex hardware and software issues
- Hands-on experience with ERP systems, preferably Fulfil or Microsoft Dynamics
- Demonstrated ability to redesign workflows and processes effectively
- Fluency in AI tools and experience in automating processes
Complete Job Description
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