Senior TechOps Engineer

Job Summary

A company is looking for a Senior TechOps Engineer to enhance customer experience across its products.

Key Responsibilities

• Drive measurable improvements to customer experience by resolving complex issues and removing friction points
• Lead high-severity customer escalations, managing end-to-end resolution and creating quality documentation
• Execute plugin strategy to improve customer confidence and predictability regarding product upgrades

Required Qualifications

• Experience in a technical, customer-facing role such as TechOps, Support escalation, or SRE/DevOps
• Familiarity with NetBox and its ecosystem, including APIs and plugins
• Proficiency in Python and SQL, with knowledge of Django and Postgres
• Solid Linux system administration skills
• Strong incident prioritization and leadership abilities