Senior Telephony Engineer

Job Summary

A company is looking for a Senior Telephony Engineer to lead the design, integration, and management of enterprise-grade telephony and contact center solutions.

Key Responsibilities

• Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems
• Lead the integration of telephony platforms with internal tools, CRMs, and workflow systems
• Optimize call flows, IVRs, routing logic, and contact center performance metrics

Required Qualifications

• 5+ years of experience in telephony engineering or voice infrastructure roles
• Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms
• Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies
• Experience with system integration via APIs, webhooks, and middleware platforms
• Comfortable with scripting or automation tools for voice workflows or monitoring