Senior Telephony Engineer

Job Summary

A company is looking for a Senior Telephony Engineer to collaborate with clients and internal teams to enhance telephony solutions.

Key Responsibilities

• Utilize problem-solving skills to address issues with Genesys Cloud CX and related technologies
• Collaborate with stakeholders to design and deliver enterprise-level solutions while maintaining technical documentation
• Act as a technical expert for support teams and coordinate day-to-day operations and projects

Required Qualifications

• High School Diploma or equivalent required
• 8+ years of hands-on experience in troubleshooting and problem resolution
• 7+ years of experience with contact center technologies
• Genesys Cloud CX Certification
• In-depth knowledge of the Genesys Cloud Platform and experience with REST APIs