Senior Telephony Manager

Job Summary

A company is looking for a Senior Manager, Telephony.

Key Responsibilities

• Oversee strategic and operational aspects of the telephony and telecom portfolio
• Manage vendor performance, product lifecycle, and budget for telephony services
• Lead and develop the telephony support team, ensuring service delivery excellence

Required Qualifications

• Minimum of 5+ years of experience in corporate telephony or call center service line
• 5+ years of experience in a people management role
• Extensive knowledge of healthcare practice and security standards (e.g., HIPAA, HITECH)
• Advanced understanding of enterprise telephony/telecom products
• Experience with incident and request ticketing systems (e.g., Jira, ServiceNow)