Senior Trainer, Customer Success

Job Summary

A company is looking for a Sr. Trainer - Customer Success Operations.

Key Responsibilities

• Lead and facilitate onboarding and continuing education courses for Customer Support Specialists and Client Relationship Managers
• Evaluate trainee performance, provide actionable feedback, and refine training content regularly
• Collaborate with operational leadership to identify training needs and develop plans to address knowledge gaps

Required Qualifications

• BA degree or equivalent practical experience
• 5+ years of experience in teaching, training, or a related field
• Understanding of SaaS business motions and the customer lifecycle
• Proven track record of meeting and exceeding team objectives
• Experience with Salesforce, Docebo, Google Drive, and other LMS systems is a plus