Senior Training Specialist

Job Summary

To enhance customer success initiatives, the full-time remote Senior Training Specialist will design, deliver, and continuously improve training programs focused on onboarding and skill development for Marketing Assistants and Account Managers, while serving as a strategic partner and subject-matter resource across teams.

Key responsibilities

• Own the design and delivery of onboarding and skills-training programs for customer-facing roles, ensuring alignment with service standards and tools
• Facilitate engaging learning experiences, adapting content and methods based on audience needs and performance gaps
• Analyze training effectiveness using feedback and performance data to recommend and implement improvements

Required qualifications

• Bachelor's degree in Business, Marketing, Communications, Education, or a related field preferred, or equivalent practical experience
• 5+ years of experience in Enablement, Training, Account Management, Customer Success, or related fields, preferably within digital marketing or SaaS
• Working knowledge of adult learning principles and instructional design methodologies
• Strong understanding of digital marketing channels and customer success workflows
• Experience with LMS/enabled platforms, Zoom, Google Workspace, and Microsoft Office 365