Senior Transportation Specialist

Job Summary

To support carrier operations, the full-time Senior Transportation Specialist will manage customer and carrier inquiries, coordinate transactions, and enhance the customer experience while working remotely.

Key responsibilities

• Triage and manage customer and carrier inquiries, ensuring timely resolutions
• Process and coordinate transactions related to Transportation operations, including claims and onboarding carriers
• Monitor KPIs and collaborate with management to identify opportunities for improvement in customer satisfaction

Required qualifications

• High School Diploma or GED; Bachelor's degree preferred
• 3-5 years of experience in customer service and transportation, supply chain, or logistics
• Proficiency in business technology, including Microsoft Office or G Suite, and Salesforce
• Strong complex problem-solving skills and proven customer service ability
• Effective communication and organizational skills