Senior Trust & Safety Manager
Job Summary
Leading the strategy and execution of trust and safety initiatives, the full-time Senior Trust & Safety Manager will define trust protocols, build a dedicated team, and ensure a safe marketplace environment while working remotely.
Key responsibilities
- Define and develop trust protocols and response strategies for customer experiences
- Hire and manage a Trust & Safety team focused on policy enforcement and dispute resolution
- Establish monitoring processes for trust-breaching incidents and prepare reports for leadership
Required qualifications
- 10+ years of experience in Trust & Safety or related fields, with at least 3 years in program design and implementation
- Proven track record of building and leading high-performing teams, particularly in dispute resolution
- Hands-on experience in designing and scaling dispute resolution processes
- Exceptional judgment and decisiveness in high-stakes situations
- Completion of a 4-year accredited college program; advanced study preferred
Complete Job Description
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