Senior UX Designer

Job Summary

A company is looking for a Senior UX Designer, Agent Design.

Key Responsibilities

• Lead the Self Service agent experience for millions of users globally
• Define conversational UX standards for agent responses and design task-oriented multi-turn interactions
• Collaborate with cross-functional teams to ensure effective implementation and maintain design quality

Required Qualifications

• 7+ years of experience in product, UX, interaction, conversational, or content design
• 2+ years of experience designing AI-powered user experiences
• Experience with conversational design and defining end-to-end journeys for self-service workflows
• BA/BS degree in Design, Human-Computer Interaction, Computer Science, or a related field
• Proficiency with design tools like Figma and experience using AI tooling for prototyping