Senior UX Researcher

Job Summary

To enhance the measurement framework for Content Moderation and AI Critical User Journeys, the remote Senior UX Researcher will manage the UX Metrics program, conduct qualitative research studies, and generate comprehensive quarterly reports on user experiences.

Key Responsibilities

• Develop and enhance the measurement framework for Content Moderation and AI Critical User Journeys
• Manage the content moderation UX Metrics program, executing surveys and creating quarterly research reports
• Conduct qualitative UX research studies, including usability studies and contextual inquiries, and produce detailed research reports

Required Qualifications

• Proven experience in UX Research and defining measurement frameworks
• Expertise in survey design, fielding, and data analysis
• Ability to conduct usability studies and produce in-depth research reports
• Prior experience in UX research within content moderation platforms or AI-enhanced user journey optimization