Senior Value Assurance Director

Job Summary

A company is looking for a Sr. Value Assurance Director.

Key Responsibilities

• Drive resolution of complex, high-value customer escalations threatening contract retention
• Conduct technical and financial assessments to identify root causes of value gaps and create stabilization plans
• Engage with customer executives to negotiate action plans and ensure effective corporate responses

Required Qualifications

• 15+ years of experience in Technical Account Management, Customer Success Strategy, or Management Consulting in a B2B SaaS environment
• Proven track record resolving multi-million-dollar escalations and achieving successful contract renewals
• Expert understanding of the financial and operational impacts of enterprise software
• Strong executive communication, negotiation, and conflict resolution skills
• Ability to drive cross-functional organizational change without direct authority