Senior Value Consultant

Job Summary

A company is looking for a Sr Value Consultant to enhance customer relationships and drive product value in the digital banking sector.

Key Responsibilities

• Understand and communicate product offerings while identifying growth opportunities within existing client accounts
• Drive customer satisfaction and consult on industry best practices to ensure clients realize product value
• Develop account strategies, conduct regular client reviews, and collaborate with cross-functional teams to enhance customer experience

Required Qualifications

• 5+ years of digital product experience in a credit union with a consultative mindset
• Functional understanding of banking regulations including Know Your Customer (KYC) and fraud controls
• Demonstrated ability to collaborate across functions and work well in a team environment
• High level of initiative and ability to work autonomously
• Comfortable in a fast-paced, evolving startup-like environment