Senior Vice President, Client Services

Job Summary

Senior Vice President, Client Services is a full-time, exempt leadership role responsible for leading and scaling the Client Services and Implementation organization, ensuring high-quality client delivery and outcomes while building a high-performing team.

Key Responsibilities

• Lead Client Services and Implementation to deliver consistent, high-quality outcomes across all accounts
• Drive exceptional client outcomes by identifying patterns and continuously evolving delivery strategies
• Build and scale the organization by hiring top talent and establishing processes for operational efficiency

Required Qualifications

• 10+ years of experience leading Client Services, Implementation, or Delivery organizations at scale
• 5+ years of experience in customer-facing roles within SaaS, healthcare technology, or life sciences
• Proven track record of managing customer retention, renewals, and account growth
• Experience working directly with senior customer stakeholders, including VP and C-level executives
• Strong background in building scalable customer processes and cross-functional collaboration