Senior Vice President, Contact Center
Job Summary
Leading and scaling the healthcare-focused Contact Center business, the full-time Senior Vice President, Contact Center will oversee strategy, delivery performance, and financial results while managing multi-client operations both in the U.S. and offshore.
Key responsibilities
- Own and evolve Imagenet's Contact Center service line, ensuring operational excellence and scalability
- Collaborate with Sales and Account Management on business development, solution design, and client engagement
- Lead the Shared Services organization, establishing governance and reusable capabilities across various functions
Required qualifications
- 15+ years of experience in Contact Center, BPO, or related service delivery roles
- 10+ years in executive leadership for complex, multi-client Contact Center operations
- Demonstrated P&L ownership or similar financial responsibility
- Strong understanding of Contact Center technology, analytics, and automation
- Experience in healthcare operations or technology-enabled transformations is strongly preferred
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