Senior Vice President of Customer Experience

Job Summary

A company is looking for a Senior Vice President of Customer Experience.

Key Responsibilities

• Develop and execute a comprehensive customer experience strategy aligned with company goals
• Lead the professional services organization to deliver high-impact implementation and advisory services
• Oversee onboarding, implementation, and ongoing success programs to maximize customer satisfaction and value

Required Qualifications

• 15+ years of experience in customer success, professional services, or customer experience, with 5+ years in senior roles
• Proven success in scaling customer success organizations within a SaaS or enterprise technology environment
• Strong financial acumen and experience managing service P&Ls
• Experience working cross-functionally to align customer experience with product, sales, and marketing strategies
• Exceptional leadership and executive presence