Senior Vice President of Customer Success

Job Summary

A company is looking for a Head of Customer Success.

Key Responsibilities

• Lead and inspire the post-sales customer organization, ensuring exceptional customer experience
• Develop and execute a comprehensive customer success strategy aligned with company goals
• Drive key performance indicators and foster cross-functional collaboration to enhance the customer journey

Required Qualifications

• 10+ years of experience in customer-facing roles, with 5+ years in a senior leadership position within a B2B SaaS company
• Proven experience in leading and scaling a Customer Success organization of 50+ people
• Deep expertise in the EdTech (K-12) space is strongly preferred
• Experience implementing AI-powered tools to improve customer outcomes
• Strong executive presence and ability to influence stakeholders at all levels