Senior Vice President of Customer Support

Job Summary

A company is looking for a Senior Vice President of Customer Support.

Key Responsibilities

• Define and execute a global support strategy focused on proactive customer solutions
• Lead a global team, ensuring effective navigation of the insurance industry's complexities
• Implement AI-driven support solutions and establish performance metrics for support operations

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience
• 10-12+ years of experience in Customer Support/Success, with at least 5 years in an executive leadership role at a high-growth SaaS company
• Deep understanding of SaaS architecture and ability to communicate with technical teams
• Experience in managing global teams and operating in high-stakes environments
• Demonstrated success in driving customer satisfaction, growth, and retention