Senior Vice President of Customer Support

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, May 06, 2026

This job expires in: 23 days

Job Category: Sales

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Executive Level

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Senior Vice President of Customer Support.

Key Responsibilities

Define and execute a proactive global support strategy
Lead a global team and manage high-priority incidents and escalations
Implement AI-driven solutions and establish performance reporting metrics

Required Qualifications

Bachelor's degree or equivalent combination of education and experience
10-12+ years in Customer Support/Success, with 5 years in executive leadership
Deep understanding of SaaS architecture and high-stakes environments
Proven success in leading and influencing matrixed organizations
Experience managing global teams and driving customer satisfaction initiatives

COMPLETE JOB DESCRIPTION

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Company Overview

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