Senior Voice Engineer

Job Summary

Supporting multiple customer environments, the full-time Senior Voice Engineer will administer, optimize, and implement Cisco-based voice and Unified Communications solutions remotely, ensuring high availability and performance across voice and contact center platforms.

Key responsibilities

• Design, deploy, and support Cisco voice and collaboration solutions for managed services customers
• Provide operational support for Cisco Unified Communications platforms, including incident response and problem resolution
• Collaborate with internal teams to meet SLAs and customer expectations while participating in customer onboarding and migrations

Required qualifications

• 5+ years of experience supporting Cisco voice and collaboration solutions
• Hands-on experience with CUCM, Webex Contact Center, and Cisco UCCX
• Strong knowledge of networking fundamentals, including TCP/IP and QoS
• Experience working in a managed services environment supporting multiple customers
• CCNA or equivalent Cisco voice, network, or collaboration experience