Senior Voice Engineer

Job Summary

To ensure reliable and high-quality voice services across the network, the full-time Senior Voice Engineer will support and optimize VoIP environments, focusing on advanced troubleshooting, incident resolution, and Session Border Controller (SBC) management in a remote setting.

Key responsibilities

• Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, and service disruptions
• Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure and efficient voice traffic
• Collaborate with cross-functional teams to identify root causes and implement long-term solutions for voice service issues

Required qualifications

• 5+ years of hands-on experience in VoIP engineering and troubleshooting
• Strong experience managing and supporting Session Border Controllers (SBCs)
• Experience with VoIP platforms such as NetSapiens, Ribbon C15, or Metaswitch
• Deep understanding of SIP, RTP, and telecom protocols
• Proven ability to analyze SIP traces and debug complex call flows