Senior Voice of Customer Strategist

Job Summary

A company is looking for a Senior Voice of Customer Data Strategist.

Key Responsibilities

• Establish and own the frameworks for VoC measurement strategy and architecture, ensuring integration into business reviews
• Analyze customer signals to clarify strategic drivers and identify leading indicators of sentiment shifts
• Define data contracts and govern data integration for VoC signals in collaboration with Product and Engineering teams

Required Qualifications

• 7 - 10+ years of experience in CX analytics, product analytics, data strategy, or related roles
• Strong systems thinking and ability to navigate ambiguity in data interpretation
• Deep understanding of data modeling and SQL logic
• Experience in defining taxonomies and NLP tagging frameworks
• Ability to communicate complex concepts clearly to both technical and executive audiences