Senior WebEx Contact Center Engineer

Job Summary

Managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager environments, the full-time Senior WebEx Contact Center Engineer will ensure reliable operations, troubleshoot technical issues, and collaborate with cross-functional teams while working remotely.

Key Responsibilities:

• Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability
• Manage and maintain the Cisco Unified Communications Manager infrastructure supporting enterprise communications
• Generate regular reports to monitor system performance and identify improvement opportunities

Required Qualifications:

• 5+ years of experience managing day-to-day operations of WebEx Contact Center
• Strong working knowledge of Cisco Unified Communications Manager (CUCM)
• Hands-on experience configuring and troubleshooting contact center call routing and reporting
• Familiarity with telephony and VoIP technologies
• Ability to work independently and collaboratively in a team environment