Senior WFM Program Lead

Job Summary

A company is looking for a Senior Workforce Management Program & Technical Enablement Lead.

Key Responsibilities

• Administer the Calabrio platform, optimizing system configurations and reporting capabilities
• Audit and ensure the quality of scheduling and forecasting from offshore WFM partners
• Standardize WFM data and KPI reporting across various teams to maintain consistency and performance visibility

Required Qualifications

• 3-5 years of experience administering Calabrio WFM with a focus on system configuration and reporting
• Experience in an onshore/offshore BPO environment, ensuring data consistency and vendor accountability
• Strong analytical skills with a focus on data integrity and discrepancy identification
• Ability to translate WFM strategy into structured processes and operational workflows
• Continuous improvement mindset to enhance system capabilities and utilization