Senior Wholesale Customer Specialist

Job Summary

Providing industry-leading customer service, the full-time Senior Wholesale Customer Specialist will manage customer support and operational issues for national accounts while working remotely and collaborating with cross-functional teams to exceed customer needs.

Key responsibilities:

• Communicate with internal and external customers to provide timely and accurate responses to inquiries
• Oversee the unique needs of specialized accounts, ensuring effective order management and fulfillment
• Gather and analyze data to inform leadership on improving customer experience and support system development

Required qualifications:

• Associates degree or equivalent experience preferred
• 2+ years of customer service experience, preferably as a Runner Experience Specialist
• Intermediate to advanced proficiency in Microsoft Office Suite
• 1+ years of wholesale order management experience
• Demonstrated ability to manage adverse situations positively and work effectively in a fast-paced environment