Senior Windows Administrator
Job Summary
Providing advanced technical support for Windows environments, the full-time Senior Windows Administrator will utilize proficiency in English and Arabic to resolve complex incidents, conduct root cause analysis, and enhance operational efficiency while maintaining a strong security posture.
Key Responsibilities
- Provide advanced technical support and troubleshooting for Windows systems, ensuring clear communication with users in both English and Arabic
- Perform root cause analysis for escalated incidents and implement effective solutions to resolve technical and security issues
- Update and manage technical knowledge bases in both languages, ensuring documentation is accessible for team use
Required Qualifications
- Advanced proficiency in Windows operating system administration and troubleshooting
- In-depth knowledge of diagnostic and remote support tools for Windows environments
- Experience with incident management, root cause analysis, and ticketing systems
- Proficiency in maintaining and updating technical documentation and knowledge bases
- 2-3 years of help desk, voice customer service, and support experience
Complete Job Description
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