Senior Windows Administrator
Job Summary
Delivering advanced technical support for Windows environments, the full-time Senior Windows Administrator will utilize English and Arabic language proficiency to troubleshoot complex incidents, conduct root cause analysis, and enhance operational efficiency while maintaining a strong security posture.
Key Responsibilities
- Provide advanced technical support and troubleshooting for Windows systems, ensuring clear communication in both English and Arabic
- Perform root cause analysis for escalated incidents and implement effective solutions to resolve technical and security issues
- Update and manage technical knowledge bases in both languages, ensuring relevant documentation is available for team use
Required Qualifications
- Advanced proficiency in Windows operating system administration and troubleshooting
- In-depth knowledge of diagnostic and remote support tools for Windows environments
- Advanced understanding of incident management, root cause analysis, and ticketing systems
- Advanced proficiency in maintaining and updating technical documentation and knowledge bases
- Advanced proficiency in customer service principles and techniques for IT support
Complete Job Description
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