Senior Windows Administrator
Job Summary
Delivering advanced technical support for Windows environments, the full-time Senior Windows Administrator will utilize English and Arabic language skills to troubleshoot complex incidents, perform root cause analysis, and enhance operational efficiency while ensuring a strong security posture.
Key Responsibilities
- Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic
- Perform root cause analysis for escalated incidents and implement effective solutions for technical and security issues
- Update and manage technical knowledge bases in both English and Arabic, ensuring documentation is accessible for team use
Required Qualifications
- Advanced proficiency in Windows Operating System administration and troubleshooting
- In-depth knowledge of diagnostic and remote support tools for Windows environments
- Advanced understanding of incident management, root cause analysis, and ticketing systems
- Experience in maintaining and updating technical documentation and knowledge bases
- Advanced proficiency in customer service principles and techniques for IT support
Complete Job Description
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