Senior Workforce Management Analyst

Job Summary

A company is looking for a Senior Workforce Management Planning and Scheduling Analyst.

Key Responsibilities

• Forecasting and scheduling volume and staffing needs across multiple lines of business
• Monitoring performance and providing feedback to leadership and outsource partners
• Creating associate schedules and time off allocations to maintain service levels

Required Qualifications

• 5+ years of Workforce Management experience
• 5+ years of vendor management experience
• Advanced knowledge of workforce management software (NICE IEX and Verizon Contact Central)
• Advanced Excel experience
• Experience in creating and monitoring both long-term and short-term staffing plans