Senior Workforce Management Analyst

Job Summary

A company is looking for a Senior Workforce Management Analyst.

Key Responsibilities:

• Serve as a strategic liaison for key forecast initiatives between divisions and manage special projects
• Prioritize changing workload and reporting needs in the forecast area and manage execution of forecast group structural changes, enhancements, and maximize operational productivity
• Apply statistical knowledge to understand and assess business processes, evaluate risk controls, and provide creative and innovative solutions to business units

Required Qualifications:

• 5+ years in workforce planning or equivalent field, and previous experience with data analysis and trending, including long-range demand forecasting
• Familiarity with Workforce Management technology and software, and strong knowledge of WFM solutions (NICE/IEX preferred)
• Demonstrated ability to track, report variances, and analyze historical data to create accurate forecasting
• Experience providing clear, concise, ongoing communications to the organization regarding staffing and ability to communicate analysis and recommendations effectively with business owners
• Strong mathematical, analytical, and organization skills with investigating and problem-solving skills