Senior Workforce Management Scheduler
Job Summary
Working remotely, the full-time Senior Workforce Management Scheduler will develop and optimize workforce schedules to meet customer demand and operational service goals, collaborating with various teams to enhance workforce efficiency and service performance.
Key responsibilities
- Develop and maintain workforce schedules based on forecasted demand and staffing requirements
- Identify scheduling gaps and recommend adjustments to ensure adequate coverage and service performance
- Partner with cross-functional teams to align schedules with operational needs and improve scheduling practices
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- 3+ years of experience in workforce management or related fields
- Demonstrated experience in managing workforce scheduling activities and improving staffing coverage
- Experience with Verint scheduling functionality and Microsoft Excel
- Knowledge of contact center operations or similar service environments preferred
Complete Job Description
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