Senior Workforce Management Scheduler
Job Summary
To support operational service goals, the remote Senior Workforce Management Scheduler will develop, maintain, and optimize workforce schedules while balancing forecasted demand, staffing availability, and employee needs.
Key responsibilities
- Develop and maintain workforce schedules based on demand forecasts and staffing requirements
- Identify scheduling gaps and recommend adjustments to optimize coverage and service performance
- Collaborate with cross-functional teams to align schedules with operational needs and improve workforce efficiency
Required qualifications
- Bachelor's degree or equivalent combination of education and experience
- 3+ years of experience in workforce management, scheduling, or related operational planning roles
- Demonstrated experience in managing workforce scheduling activities and improving staffing coverage
- Working knowledge of Verint scheduling functionality and Microsoft Excel
- Experience in complex, multi-site service environments preferred
Complete Job Description
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