Senior Workforce Management Specialist

Job Summary

A company is looking for a Senior Specialist, WFM Administration.

Key Responsibilities

• Process service tickets and support items
• Train new employees and monitor team performance
• Forecast and provide advice to teams while ensuring customer data safety and privacy

Required Qualifications

• 6 months or more of data analysis experience
• Associate degree, technical school, or equivalent work experience
• Experience in team building and fostering an inclusive environment
• Solution-oriented mindset focused on customer satisfaction
• Ability to understand, interpret, and manipulate data for reporting