Senior Workforce Manager

Job Summary

To ensure optimal workforce operations and strategic planning, the part-time Senior Workforce Manager will utilize advanced analytical techniques to predict future workforce needs while managing capacity planning across domestic and global BPO partners.

Key responsibilities

• Develop and execute comprehensive workforce strategies to align with long-term business objectives
• Oversee the creation and management of efficient schedules to optimize workforce availability and productivity
• Lead real-time analysts in monitoring workforce performance and managing operational efficiency

Required qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field; Master's degree preferred
• Minimum of 10 years of experience in workforce management, with at least 5 years in a senior or managerial role
• Extensive experience with offshoring operations
• Proficiency with the IEX, NICE, and PowerBI platforms
• Green Belt Certification required; Black Belt Certification preferred