Senior Workforce Planning Analyst

Job Summary

A company is looking for a Senior Analyst, Workforce Planning (Remote).

Key Responsibilities

• Design and maintain complex performance reports and dashboards to track key metrics
• Conduct advanced trend analysis and provide actionable insights for efficiency improvements
• Collaborate with stakeholders to optimize reporting processes and automate manual tasks

Required Qualifications

• High school diploma
• Minimum 4 years of workforce planning experience in a call center environment
• Advanced knowledge of BI tools like Tableau and experience with Snowflake and SQL
• Ability to create complex reports and dashboards
• Experience in automating reports and streamlining processes