Senior Workforce Planning Analyst

Job Summary

A company is looking for a Sr. Analyst Workforce Planning Capacity.

Key Responsibilities

• Develop short- and long-term forecasts for various contact channels and maintain staffing models
• Collaborate with IT to refine call routing and adjust real-time workforce plans for optimal resource utilization
• Provide actionable reporting and insights to guide leadership decisions on performance and resource utilization

Required Qualifications, Training, and Education

• Bachelor's degree in business, healthcare, or a related field (or equivalent experience)
• 5-7 years of experience in Workforce Management, including experience with Workforce Management technology
• Strong initiative and self-starter mindset with the ability to work independently
• Ability to analyze complex data and translate insights into actionable recommendations