Senior Workforce Planning Analyst

Job Summary

Working remotely, the full-time salaried Senior Workforce Planning Analyst will build and maintain demand forecasts and capacity plans, serve as a trusted advisor to operations, and drive collaboration among workforce teams to enhance business performance.

Key responsibilities

• Build and maintain short and long-range demand forecasts and capacity plans
• Facilitate data-driven discussions and decisions regarding future performance
• Analyze performance metrics to identify opportunities for operational improvement

Required qualifications

• 3+ years of workforce planning and/or forecasting experience
• 3+ years of experience analyzing multi-source data to detect trends
• 2+ years of experience with back-office or call center transactions
• Advanced proficiency with MS Excel and PowerPoint
• Experience with capacity modeling or process improvement methodologies