Senior Workforce Scheduling Analyst

Job Summary

A company is looking for a Senior Workforce Scheduling Analyst.

Key Responsibilities

• Analyze contact center workload to develop resourcing and optimize scheduling plans
• Lead meetings with stakeholders to assess staffing plans and ensure appropriate team availability
• Mentor workforce scheduling team members and provide guidance to other departments as needed

Required Qualifications

• Bachelor's degree required
• 4 - 6 years of related experience or equivalent knowledge and skills
• Experience in analyzing contact center patterns and staffing requirements
• Ability to influence changes in policies and procedures related to workforce management
• Proficient in creating and analyzing scheduling reports for effectiveness and efficiency