Senior Zendesk Administrator

Job Summary

A company is looking for a Senior Zendesk Systems Administrator.

Key Responsibilities

• Administer and ensure the reliability of the Zendesk platform, including configuration and operational maturity
• Design scalable service workflows and maintain documentation for governance and compliance
• Collaborate with cross-functional teams to translate operational needs into effective system configurations

Required Qualifications

• 7+ years of experience administering SaaS platforms for customer service or support operations
• Deep expertise with Zendesk Support and additional Zendesk products like Talk and Explore
• Experience in high-volume service operations, including ticketing workflows and queue management
• Strong analytical skills for troubleshooting and diagnosing complex platform issues
• Proven ability to work independently while managing multiple system initiatives