Service Account Manager

Job Summary

A company is looking for a Service Account Manager.

Key Responsibilities

• Provide expertise and customer service support to members, customers, and providers
• Serve as a liaison to manage first-level response and resolution of escalated issues
• Identify and resolve operational problems using defined processes and expertise

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years or older
• Knowledge of and experience with Protected Health Information (PHI)
• Proficiency with Windows PCs and ability to navigate complex computer systems
• Ability to work Monday - Friday from 8:00am - 5:00pm EST