Service Accounts Coordinator

Job Summary

A company is looking for a Service Accounts Coordinator to manage daily escalations for customer accounts and improve customer service processes.

Key Responsibilities

• Assess billing requirements and create estimates for service work
• Run and assess reports on work orders and emergency service requests to ensure timely completion
• Participate in customer and internal meetings to provide updates and resolve escalated issues

Required Qualifications

• High School Diploma or Equivalent
• 3-4 years of industry-related experience
• Proficiency in MS Office, particularly Excel
• Ability to multitask and manage time effectively
• Dependable with a strong customer service orientation