Service Accounts Coordinator Lead

Job Summary

A company is looking for a Service Accounts Coordinator - Team Lead.

Key Responsibilities

• Manage daily escalations for customer accounts and maintain customer-specific processes
• Run and assess reports on work orders and emergency service requests to ensure timely completion
• Participate in customer and internal meetings to provide updates and address service issues

Required Qualifications

• High School diploma or equivalent
• 3-4 years of industry-related experience
• Proficiency in MS Office, especially Excel
• Ability to multi-task and manage time effectively
• Customer service oriented with dependable attendance for meetings