Service Advocate

Job Summary

A company is looking for a Service Advocate - Fully Remote.

Key Responsibilities

• Provide support and guidance to CSRs during active calls, helping them navigate questions and workflows
• Handle escalated member service inquiries and issues, working to de-escalate and resolve concerns efficiently
• Engage with and educate members based on their unique needs and preferences, using integrated service tools

Required Qualifications

• 1+ years of customer experience
• Strong problem-solving skills with demonstrated ownership qualities
• Ability to de-escalate situations and remain calm under pressure
• Leadership abilities and experience in dealing with member escalations
• High school diploma or equivalent