Service Advocate

Job Summary

A company is looking for a Service Advocate - Fully Remote.

Key Responsibilities

• Provide support and guidance to CSRs during active calls
• Handle escalated member service inquiries and issues
• Engage with and educate members based on their unique needs and preferences

Required Qualifications

• 1+ years of customer experience
• Ability to de-escalate situations and remain calm under pressure
• Leadership abilities and experience in dealing with member escalations
• Ability to mentor, train, and motivate employees
• High School diploma or equivalent