Service Advocate

Job Summary

A company is looking for a Navigation- Step Up- Service Advocate.

Key Responsibilities

• Provide high-level service to customers with complex medical conditions through various communication channels
• Educate customers on medical health plan benefits and assist with provider searches and appointment scheduling
• Investigate and resolve escalations, ensuring timely follow-up and communication with customers and necessary parties

Required Qualifications

• High School diploma or GED required
• Experience in US Commercial Medical Call Operations
• Proficiency in relevant systems such as Proclaim, CCF/CDHP, Medical OneGuide, and OneView
• Ability to manage a fast-paced environment independently
• Proficiency in Word and Outlook